Terms of Service

VumaPro is a marketplace that resells third-party social media engagement services (followers, likes, views, comments and similar) for platforms including Instagram, TikTok, Facebook and YouTube. Orders you place are fulfilled by independent third-party providers. We act as an intermediary and do not ourselves create or control the delivered engagement.

VumaPro is not affiliated with, endorsed by, or sponsored by Instagram, Meta, TikTok, Facebook, YouTube, Google or any other social media platform. All trademarks belong to their respective owners.

You acknowledge that purchasing engagement may violate the terms of service of the target platform and can result in content removal, engagement drops, restrictions or suspension of the target account. You use the Service entirely at your own risk and we accept no liability whatsoever for any action a social media platform takes against any account.

• You must be at least 18 years old (or the age of majority where you live).
• You are responsible for keeping your password and 2FA codes confidential, and for all activity on your account.
• One person may not maintain multiple accounts to abuse promotions or referral rewards.
• Information you provide must be accurate and kept up to date.

You agree that you will NOT use the Service to:

• target any account, page or content that you do not own or lack the owner's explicit permission to promote;
• promote unlawful, fraudulent, hateful, sexually exploitative, or violent content;
• harass, defame, impersonate or harm any person or organisation;
• attempt to probe, overload, reverse-engineer or disrupt the Service or its API;
• resell the Service in violation of these Terms or applicable law.

We may refuse, cancel or reverse any order and may suspend or terminate any account that we reasonably believe breaches this section, without refund of amounts already spent on delivered orders.

• The Service operates on a prepaid wallet. Deposits are reviewed and credited manually or automatically.
• Wallet balances settle internally in USD; amounts may be displayed in your account currency at our published exchange rate.
• Wallet credit is not legal tender, is non-transferable outside the Service, and cannot be withdrawn as cash, except where a law that applies to you requires otherwise.
• Prices can change at any time; the price shown at the moment you place an order is the price you pay.
• Initiating a payment dispute or chargeback while holding an active balance is treated as fraud and leads to immediate account suspension.

• Start times and delivery speeds shown are estimates supplied by providers, not guarantees.
• Engagement counts can drop over time due to platform clean-ups. Services marked “Refill” include a limited refill window; others are sold strictly as-is.
• Orders cannot be changed once placed. Cancellation is only possible where the specific service supports it.
• You must provide correct, publicly accessible links. Orders failed because of wrong links, private accounts, or changed usernames are your responsibility.

Refunds are governed by our Refund Policy, which forms part of these Terms.

API keys are confidential. You are responsible for all orders placed with your keys, including by your own customers. We may rate-limit, suspend or revoke keys that abuse the Service. When you resell VumaPro services, you alone are responsible to your customers and for your compliance with the laws that apply to your business.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DELIVERED ENGAGEMENT WILL PERSIST OR PRODUCE ANY PARTICULAR RESULT (INCLUDING ANY COMMERCIAL, RANKING OR REPUTATIONAL OUTCOME).

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL OR ACCOUNT ACCESS; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions; in those jurisdictions our liability is limited to the smallest amount permitted by law.

You will defend, indemnify and hold harmless VumaPro, its owner, and its operators from any claim, demand, loss or expense (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or third-party right — including claims by owners of accounts you targeted and claims by your own customers.

You may stop using the Service at any time. We may suspend or terminate accounts that breach these Terms, create risk for us or other users, or as required by law. Upon justified termination for breach, remaining wallet credit obtained legitimately will be handled in accordance with the Refund Policy; credit obtained through fraud or abuse is forfeited.

• We may update these Terms; the “Last updated” date changes when we do. Continued use after changes means acceptance.
• These Terms are governed by the laws of the United Republic of Tanzania, and disputes fall under the exclusive jurisdiction of its courts, unless mandatory consumer law where you live says otherwise.
• If any clause is found unenforceable, the rest remains in force.
• Questions: open a support ticket from your dashboard.