Refund Policy

• Order fails to start: if a provider rejects or cannot start your order, the full charge is refunded to your wallet automatically, usually within seconds.
• Partial delivery: if an order finishes only partially, the undelivered portion is refunded to your wallet pro-rata, automatically, as soon as the provider reports the final count.
• Canceled orders: where a service supports cancellation and the provider confirms it, the undelivered portion is refunded automatically the same way.

Engagement can drop when platforms remove accounts. Services marked “Refill” / “Refill Guarantee”include a limited refill window: request a refill from the order page and the missing amount is re-delivered free of charge, subject to the provider's refill terms. Services without the refill mark are sold strictly as-is and drops are not refundable.

• Orders delivered in full.
• Orders placed on wrong links, private/restricted accounts, or usernames changed mid-delivery.
• Drops on non-refill services after delivery completed.
• Dissatisfaction with the quality or behaviour of engagement on as-is services, where the ordered quantity was delivered.
• Consequences imposed by a social media platform (content removal, restrictions, bans).

• Deposits become prepaid wallet credit intended to be spent on orders.
• Wallet credit is not withdrawable as cash, except where required by applicable law or approved by us case-by-case for verified, unused deposits.
• Deposits made in error must be reported by support ticket within 48 hours.
• Chargebacks or payment disputes opened instead of contacting support are treated as fraud: the account is suspended and remaining credit is frozen pending investigation.

Open a support ticket from your dashboard with the order ID. We review refund requests within 24–72 hours. Approved refunds are always issued as wallet credit unless the law that applies to you requires otherwise.