Support
Need help with an order, a deposit or your account? Start with the FAQ. If that does not solve it, open a ticket and we will get back to you.
Browse the FAQ
Most questions about ordering, payments, delivery speed and refills are answered there.
Read the FAQ →Open a support ticket
Signed-in users can open a ticket from the dashboard. Tickets are answered by a real person, usually within a few hours.
Sign in to open a ticket →Request a refill
If numbers dropped on a service with refill guarantee, you do not need to contact us. Open the order page and press Request refill.
Go to your orders →Before you open a ticket
- Failed orders refund themselves. The money is returned to your wallet automatically within seconds, so check your wallet history first.
- Delivery speed varies by service. The speed label and an estimated delivery time are shown on every service before you order.
- Deposits are reviewed manually and usually credited within a few hours. Include the correct payment reference to avoid delays.